Kidzone Out of School Club is registered with Ofsted; our registration number is EY359018. We provide care for 19 children between the ages of 4 and 11, primarily serving the children of Mulbarton Infant and Junior Schools, every day after school from 3.15 until 6 o’clock.

We welcome your child to Kidzone After School Club. We hope that you will find the child care provision beneficial. We aim to work on a ‘child centred’ basis, ensuring the welfare and best interests of the child are at the heart of all our aims, practices and policies.

Kidzone believes that all children and young people have the right to play. Play within the setting is freely chosen and personally directed by the children. The role of the play worker is to support play and ensure safety at all times. Whilst structured activities are available, children are responsible for their own play choices and are free to engage in whichever activity they choose.

We promote an equal and inclusive environment where all children are respected as individuals and their contributions are valued. Children are free to play with whomever they choose whenever they chose.

We aim to:

–      Provide a safe, caring and fun place to play at the end of the school day.
–      Encourage fair play within a sharing and caring environment.
–      Provide a happy, welcoming place where all children are valued.
–      Work under the knowledge that every child is an individual and they will be treated as such.
–      To help children be healthy
–      To have strong partnerships with parents
–      To have good links with the school
–      To encourage and extend all areas of the children’s development through play
–      To ensure the safety and welfare of each child

Admissions and Fees Policy

Places are offered on a first-come first-served basis. When all places have been filled a waiting list will be established, with the following order of priority:

1. Siblings of children already attending the club
2. Those requiring the greatest number of sessions/hours per week
3. Children of Mulbarton Schools
4. Children living in the area attending other schools
5. Sibling of children who live in the area attending other schools


When an enquiry regarding places is made, you will be given all the relevant Club information, including:

Information regarding availability of places
Details of the Admissions and Fees policy
Registration form, inc medical details, photo permissions
The child will be able to attend the Club as soon as the completed forms are received. If no places are available you will be informed and the child’s name added to the waiting list. As soon as suitable places become available you will be informed.

Permanent place:

Once booked, if a child does not attend for any reason, you will still be charged for this place. If you wish to cancel the place altogether, one month’s notice in writing is required.

Holidays and absences must still be paid for in order to retain the child’s place unless there are any extenuating circumstances such as hospital admission.

Temporary booking:

We will accept temporary or occasional bookings as long as there are places available. If a temporary place has been booked and is no longer required, the club must be given 48 hours notice. If notice is not given, the place will still be charged for.

Sick Children

Since children are coming to Kidzone from school it is unlikely that they will be ill on arrival as the school will have taken steps to avoid the spread of infectious illnesses.

If a child does become ill during a session the Play Leader will contact their parent/carer/emergency contact and ask them to collect their child immediately.

Staff and children are asked not to return to Kidzone until 24 hours after suffering from sickness or diarrhoea, or 48 hours if there is a suspected norovirus outbreak.

In accordance with Children’s Act regulations, the Play Leader will notify Ofsted of any child in Kidzone that is known to have an infectious illness.

The Play Leader will notify the parents/carers and staff of any notifiable infectious illness that has been experienced in the group.

Complaints Policy

At Kidzone we aim to provide you with the best possible service we can. However, if there is an area where you are dissatisfied please tell us. Unless we know, we are unable to put it right.

In the event of needing to make a complaint, we have a procedure in place to ensure that your complaint is dealt with professionally and efficiently.
Please speak to the Play Leader if you need to see a complaint form.

Behaviour Policy

We aim to provide an environment in which there is acceptable behaviour and where children learn to respect themselves, other people and their environment.

We expect Kidzone children to behave in an acceptable way, with a caring and respectful attitude towards other. In the case of any unacceptable behaviour, we will discuss this with parents to resolve it together. If, despite our best efforts together, the managing body and staff feel that there is no improvement in the child’s behaviour, we reserve the right to exclude the child from Kidzone.

Staff will encourage good behaviour by:

–      Praising and reinforcing good behaviour
–      Encouraging sharing and negotiation
–      Making sure staff, volunteers and students set good examples
–      Consulting with children about ‘rules’,
–      Helping children understand the effects of their behaviour on others
–      Helping children to challenge bullying
–      Encourage responsibility, such as helping tidy up.

Our standards are laid out in Kidzone’s Behaviour Management Policy. This can be seen on request.

Snack Food

Our snack food aims to be healthy and nutritious. On arrival at Kidzone the children are offered a light healthy snack such as toast with beans or spaghetti, muffins, crumpets, pitta bread with cheese or ham and a selection of yoghurts or fruit.. Drinking water is available at all times and children are encouraged to help themselves to it, especially in hot weather.

We do not claim to offer your child their evening meal, simply a healthy snack to keep them going till home time.

You will be asked to note down any special dietary requirements or allergies on the registration form.

Play and Activities at Kidzone

The activities we have on offer at Kidzone aim to be creative, stimulating and varied with an emphasis on fair play within a relaxed, friendly atmosphere. Each child is encouraged to make choices in their play activities in order to promote confidence, independence and self esteem. Our activities may include:

–      Art and craft using a variety of textures, materials and media
–      Dressing up clothes to facilitative imaginative play
–      Dolls house and dolls
–      Books
–      Construction toys
–      Board games and puzzles
–      Music and songs
–      Table football
–      Outdoor play on adventure playgroup or team/ball games

We do offer a quiet time after tea when the children may have the opportunity to play on the Wii or choose a DVD to watch. All our games and DVDs are rated and are age-appropriate.

Children are encouraged to play outside to gain fresh air and exercise at every opportunity as we recognise the importance of being outdoors to their growth and development.

Commitment to parents/carers

We value our relationships with parents and are committed to working in partnership with you to provide high quality play and care for your child.

We aim to:

–      Welcome you at all times to discuss our work, have a chat or take part in our activities

–      Keep you informed about our opening times and fees.

–      Be consistent and reliable to enable you to plan for your child’s out of school care with confidence and peace mind

–      Share and discuss your child’s achievements, experiences and friendships.

–      Listen to your views and concerns to ensure that we continue to meet your needs.

Further Information

Kidzone has a comprehensive range of Policies and Procedures which include:

Safeguarding Children
Behaviour Management
Uncollected Children
Fire Procedure
Equality and Diversity
Health and Safety

(These can be found on the policies page of the website, link above)

Please ask if you would like to see a copy of the Policies and Procedures or if you would like them in a different language.

If you have any other queries or questions please feel free to ask any member of staff who will be happy to discuss these with you.